BHI Monitoring and Response Services
Our client’s managed servers include proactive monitoring of server health and 24x7 response to system alerts. BHI’s Customer Support Center is staffed 24x7x365 and is automatically notified of system events and outages for immediate response. In the event of an incident, Customer Support staff will notify the client’s designated contacts and dispatch Network and Systems Engineers as needed. BHI’s Customer Support Team is also available around the clock via phone and e-mail to field our client’s support inquiries.
| System Monitor Name |
Warning |
Critical |
| Threshold |
Interval |
Threshold |
Interval |
| Server Response (ICMP) |
- |
- |
No Response |
Over 5 minutes |
| HTTP Connection |
- |
- |
No Response |
Over 20 minutes |
| CPU Usage |
90% Usage |
Over 20 minutes |
100% Usage |
Over 20 minutes |
| Memory Usage |
90% Usage |
Over 20 minutes |
95% Usage |
Over 20 minutes |
| Hard Drive Usage |
90% Usage |
Over 20 minutes |
95% Usage |
Over 20 minutes |
* Additional
monitors and
customized thresholds
and intervals available by
request.
Customer Support
Customer Support is available 24 hours a day, 7 days a week, 365 days a year.
Phone: 800-405-8513, Option 1
Contact Support
Notification and Response
| Warning |
Critical |
- Trouble ticket created
- Engineer assigned within 4 business hours
|
- Trouble ticket created or escalated from Warning to Critical
- Customer notified and engineer dispatched within 1 hour
|
Data Backup Services
BHI offers a full array of backup services that
include more frequent, real-time and transaction
level backups. Contact your BHI account
manager for more details on these services.
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All backups are stored in a BHI off-site data center to ensure full protection in the case of a full data center loss. |
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Full backups are performed weekly |
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