| Severity Key |
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Description |
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Critical - This is the most critical severity. This is due to unexpected or unforseen failure. |
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Impairment - This is a medium rated severity. This occurs when a system component is impaired either performance or feature wise, but is otherwise operational. |
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Maintenance - This is a low rated
severity. This occurs when BHI is performing routine
system maintenance, upgrades, or during other periods
of scheduled downtime. |
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Normal - All systems are functioning normally. |
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